FAQ Help Center
popular questions
Below you’ll find answers to the most common questions we collected from most of our customers at Skincare Masters.
Also, please feel free to check out our socials:
Facebook Page: https://www.facebook.com/AllAboutSkinDoha/
Instagram Page: https://www.instagram.com/allaboutskindoha/
If you still can’t find the answer you’re looking for, you may contact us via WhatsApp: +974 74772178 or in our Facebook page, you may also email us at [email protected] for more inquiries.
Ordering at our website made easy. You can register in our website in two different steps.
1. Click Register in our Home Page, Fill up the information we need (Name, Address, Mobile No., Billing Address, Email Address and Password)
2. Click the product you want to purchase and proceed with the order, next you will be prompt to register in our page, or you may also sign in as our Guest with the same information we need in Step 1.
You can change it, just go to your account, click “View Address”, Click “edit” and enter your new details. You may click it as your default address
Our team works hard to pick and pack your orders as quick as possible, therefore there is a limited amount of time after your order has been placed.
If you have not yet received your schedule of delivery, You may email us at [email protected], contact us via WhatsApp: +974 7477 2178 or our Facebook page: https://www.facebook.com/AllAboutSkinDoha/
When you complete an order, an email is automatically sent to the provided email address. Hence, make sure that you enter the correct email address while creating your account, or, while placing the order as guest.
Additionally, if you are a registered user, then you can login to your account and check the “Orders” section. If you’re still not sure about your order status, give us a call.
Our team is open for product request to improve our service and skincare variety for our valued-customer. You may send your request to products at [email protected] together with clear picture and complete name of the product.
Note: We cannot promise that all request products will be provided, but we will try our best to provide them for our growing company. Rest assure that we will be collecting most product request so we can add it in our website.
Conditions:
Request products must be willing to wait. Delays may occur depending on the availability of the product from the official retailer or Brand Manufacturer to assure customer satisfaction.
No cancellation once order is confirmed, any fake requests of cancellation will be banned for purchasing from us to avoid future pre-orders.
All our products are 100% Authentic, we directly purchase them from the official retailer and Brand Manufacturer.
Unfortunately, we do not offer free deliveries yet and it is only available if you were able to purchase 250QAR or more worth of products.
However, we can offer you same-day deliveries. Below is our list of delivery charges in different areas:
*Location A
Minimum Order 250 Free Delivery-(Ain Khalid,Al Asiri,Al Bidda,
Al Ghanim,Al Hamam,Al Hitmi,Al Nasser/Mirqab,Alsadd/HMC/Rumailah,
Bin Mahmoud,Bin Omran/Fereej Kulaib,Dafna,Doha Jadeed,Fereej Abdul Aziz,
Fereej Al Ali,Hilal,Al Mamoura,Al Mansoura,Matar Qadeem/Old Airport,
Muntazah,Musheirab,Najma,New Salata,Nuiaja,Old Salata,Souq,Thumama,
Umm Ghuwailina,Westbay/Corniche- Delivery Charge 10QAR
*Location B
Minimum Order 250 Free Delivery-Abu Hamour,Abu Sidra,
Al Sailiya,Al Soudan,Al Waab,Aziziyah,Bani Hajer,Barwa City,
Doha International Airport,Duhail,Education City,Gharaffah,
Industrial Area,Izghawa,Katara,Khartiyat,Luqta,Lusail,Madinat Khalifa,
Markhiya,Messila,Muiather,Muraik,Onaiza,Qatar University,
Rayyan,The Pearl,Wakra/Wukair-Delivery Charge 15QAR
*Location C
Abu Samra,Al Kheesa,Umm Salal,Mall of Qatar, Al Wajba, Umm Qarn-Delivery Charge 20QAR
*Location D
Al Khor Municipality (Simaisma, Al Khor City, Al Thakhira, Ras Laffan),
Al Shahaniya Municipality (Dukhan, Umm Bab, Rawdat Rashed, Al Shahaniya City,
Al Jemailiya),Al Shamal Municipality (Fuwayrit, Shamal, Zubarah),Mesaieed-Deliver Charge 40QAR
We ensure our order and deliveries are well packed and checked for each customer. However, mistakes can never be avoided sometimes. If happens that you received and incorrect or missing order please contact us immediately within 2days after you received your item/s.
Products must be in good condition; seal must be intact and no signs of previously opened.
Our products are carefully checked as soon as we received them. Any damage products we kept them separate or in some cases that we have to throw them away. If ever you were able to receive a damage product, please contact us immediately the same day of the delivery via WhatsApp or Facebook Page together with the product picture and receipt, we will be gladly to send you a new one once proven there is a mistake on our side. We also advise you to carefully check our products immediately to avoid inconvenience.